Terms of service
TERMS OF SERVICE
Last Updated: September 24, 2026
OVERVIEW
This website is operated by Brookman Candle & Co. Throughout the site, the terms “we,” “us,” and “our” refer to Brookman Candle & Co.
By visiting our website, purchasing a product or service, registering for an event, or otherwise using our website, you agree to these Terms of Service and the policies referenced on our website.
Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to offer products and services to you.
ONLINE STORE TERMS
You may use our website and purchase our products only for lawful purposes.
You agree not to misuse our website, interfere with its operation or security, introduce malicious software, engage in fraud, collect information unlawfully, infringe intellectual-property rights, or otherwise use the website in violation of applicable law.
PRODUCTS
Brookman Candle & Co. offers handcrafted and small-batch candles, home-fragrance products, gifts, accessories, workshops, events, custom products, and other goods or services that may change from time to time.
Because many of our products are handcrafted, minor variations in color, appearance, finish, wax, vessels, fragrance presentation, or other characteristics may occur.
We make reasonable efforts to accurately display and describe our products. Colors and other visual characteristics may appear differently depending on your device or screen.
Always follow the safety, burning, care, and use instructions provided with our products.
PRODUCT AVAILABILITY
Certain products are produced in limited quantities or offered seasonally.
Availability is not guaranteed until an order has been successfully processed. We reserve the right to discontinue products, limit quantities, or restrict purchases when reasonably necessary.
ORDERS + PAYMENT
By submitting an order, you represent that the information you provide is accurate and that you are authorized to use the selected payment method.
We reserve the right to decline, limit, or cancel an order when reasonably necessary, including in cases involving suspected fraud, unauthorized resale, inventory errors, duplicate orders, pricing or listing errors, or circumstances preventing us from lawfully fulfilling the transaction.
If we cancel a paid order that has not been fulfilled, we will provide any refund required by applicable law.
PRICING
Prices and promotions may change without notice.
The price displayed and applicable to your transaction at the time your order is submitted will govern the purchase, subject to correction of genuine errors as permitted by applicable law.
Applicable taxes, shipping charges, or other charges will be displayed when required during checkout.
SHIPPING + DELIVERY
Shipping and fulfillment are governed by our Shipping Policy.
Any processing, shipping, preorder, or made-to-order timeframe stated on a product listing, checkout page, order confirmation, or other applicable disclosure forms part of the terms of that purchase.
If we cannot ship merchandise within a promised timeframe, we will provide the notice and cancellation or refund options required by applicable law.
RETURNS + REFUNDS
Returns and refunds are governed by our Refund + Return Policy.
Nothing in these Terms or our other policies eliminates consumer rights or remedies that cannot legally be waived.
CUSTOM + PERSONALIZED ORDERS
Custom, personalized, wholesale, private-label, and made-to-order products may be subject to additional requirements, including minimum quantities, deposits, production schedules, specifications, approvals, and cancellation terms.
Additional terms stated in a product listing, invoice, proposal, contract, or other agreement provided before purchase will apply to that transaction.
WORKSHOPS + EVENTS
Brookman Candle & Co. may offer public workshops, private workshops, ticketed events, markets, and other experiences.
Individual events may have their own cancellation, rescheduling, transfer, minimum-attendance, deposit, or venue requirements.
When additional event terms are clearly disclosed before purchase, those terms become part of the agreement for that event, subject to applicable law.
GIFT CARDS
Brookman Candle & Co. gift cards and store credits are subject to applicable federal and Massachusetts law, including any applicable expiration, fee, or cash-redemption requirements.
INTELLECTUAL PROPERTY
Unless otherwise stated, the Brookman Candle & Co. name, branding, logos, photographs, graphics, written content, product presentation, designs, and other original website content are owned by or licensed to Brookman Candle & Co.
You may not reproduce, distribute, sell, commercially exploit, or otherwise use our protected content without permission except as permitted by applicable law.
CUSTOMER CONTENT + REVIEWS
If you voluntarily submit a product review, photograph, comment, testimonial, or other content to us, you represent that you have the right to submit that content and that it does not violate the rights of another person.
We may display reviews or other content submitted through features specifically intended for public posting, subject to applicable law.
We will not knowingly represent a review or endorsement in a misleading manner.
THIRD-PARTY SERVICES
Our website may use or provide access to services operated by third parties, including Shopify, payment processors, shipping carriers, social-media platforms, and other technology providers.
Those third parties may have separate terms and privacy practices.
We are not responsible for third-party websites or services that we do not control except to the extent required by applicable law.
PRIVACY
Our collection, use, and disclosure of personal information are described in our Privacy Policy.
ERRORS + INACCURACIES
Occasionally our website may contain typographical errors or inaccuracies involving product descriptions, availability, pricing, promotions, shipping charges, or other information.
We may correct genuine errors and update information when appropriate.
Nothing in this section permits Brookman Candle & Co. to engage in misleading or deceptive pricing or advertising or otherwise avoid obligations imposed by applicable consumer-protection law.
DISCLAIMER + LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, our website is provided on an “as available” basis.
We do not guarantee that the website will always operate without interruption or error.
To the fullest extent permitted by law, Brookman Candle & Co. will not be liable for indirect, incidental, special, or consequential damages arising from use of the website or our products or services.
Nothing in these Terms excludes, restricts, or limits any warranty, remedy, right, or liability that cannot legally be excluded or limited.
INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful misuse of our website, infringement of another party's rights, or material violation of these Terms.
SEVERABILITY
If any provision of these Terms is determined to be unlawful or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed as appropriate. The remaining provisions will continue in effect.
CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, website, services, or legal obligations.
The “Last Updated” date at the top of these Terms indicates when they were most recently revised.
Changes will apply prospectively when posted unless applicable law requires otherwise.
GOVERNING LAW
These Terms are governed by the laws of the Commonwealth of Massachusetts and applicable federal law, without limiting any consumer rights or protections that apply based on the customer's location.
CONTACT INFORMATION
Questions regarding these Terms may be directed to:
Brookman Candle & Co.
P.O. Box 877
Blandford, MA 01008
United States