Refund policy
REFUND + RETURN POLICY
Last Updated: September 24, 2026
We want you to love your Brookman Candle & Co. purchase. If something isn't right, please contact us and we'll be happy to help.
RETURNS
We accept eligible returns requested within 30 days of delivery.
To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging. Proof of purchase is required.
To request a return, contact us at megan@brookmancandleco.com before sending your item back.
Please do not send a return without contacting us first. Unauthorized returns may not be accepted.
CHANGE-OF-MIND RETURNS
For approved returns that are not the result of damage, defect, or an error by Brookman Candle & Co., the customer is responsible for return shipping costs unless otherwise agreed.
Original shipping charges are not refundable for change-of-mind returns except where required by law.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your order arrives damaged, defective, or incorrect, contact us promptly at megan@brookmancandleco.com with your order number and a description of the issue.
Photographs of the item and its shipping packaging may be requested to help us evaluate shipping damage.
Once reviewed, we will work with you to provide an appropriate remedy.
Nothing in this policy limits any rights or remedies available to you under applicable consumer-protection law, including rights relating to defective merchandise.
CUSTOM + MADE-TO-ORDER PRODUCTS
Custom, personalized, and made-to-order products are not eligible for change-of-mind returns because they are created specifically for the customer.
This includes custom candle orders and personalized products.
This restriction does not eliminate any rights you may have if an item arrives damaged, defective, incorrect, or materially different from what was ordered.
FINAL SALE + SEASONAL CLEARANCE
Items clearly identified as FINAL SALE before purchase are not eligible for change-of-mind returns.
This does not affect rights that may apply to damaged, defective, incorrect, or misdescribed merchandise.
GIFT CARDS
Gift cards are generally non-returnable and non-refundable except where required by applicable law.
EXCHANGES
If you would like a different eligible product, the fastest option is generally to request a return of the original item and place a separate order for the replacement.
REFUNDS
Once an approved return has been received and inspected, we will notify you regarding your refund.
Approved refunds will be issued to the original payment method.
Please allow additional time for your bank or credit-card provider to process and post the refund after it has been issued.
If Brookman Candle & Co. cancels an unshipped order because we are unable to fulfill or ship it as promised, we will provide the refund required by applicable law.
WORKSHOPS + EVENT TICKETS
Workshops, ticketed events, private events, deposits, and other experiences are non-refundable.
Any additional cancellation or refund terms disclosed on the applicable workshop or event listing, ticket page, invoice, proposal, or agreement before purchase will apply to that transaction, subject to applicable law.
QUESTIONS + RETURN REQUESTS
Please contact:
Brookman Candle & Co.
P.O. Box 877
Blandford, MA 01008
United States