Shipping policy

SHIPPING POLICY

Last Updated: September 24, 2026

Brookman Candle & Co. is a small-batch business, and many of our products are hand-poured and prepared with care in the Berkshires of Massachusetts.

PROCESSING + SHIPPING

Processing times may vary depending on the product, season, and order volume. Any processing or shipping timeframe displayed on a product page, preorder notice, cart, checkout, or order confirmation applies to that order.

During seasonal launches, holidays, or periods of high order volume, processing may take longer. When possible, any extended processing time will be communicated on our website or product listing before purchase.

If no shipping timeframe is stated, orders will be shipped within 30 days of receiving a properly completed order, consistent with applicable federal requirements.

If we are unable to ship your order within the timeframe originally promised, we will provide notice and the options required by applicable law, which may include consenting to the delay or canceling the affected order for a refund.

PREORDERS + MADE-TO-ORDER ITEMS

Preorder, custom, personalized, and made-to-order products may require additional processing time. The estimated fulfillment timeframe stated on the applicable product page, invoice, or order documentation applies to those items.

If your order contains both ready-to-ship and preorder or made-to-order products, the order may ship together when all items are ready unless otherwise stated.

SHIPPING + DELIVERY

Shipping charges, when applicable, are calculated or displayed during checkout.

Carrier delivery estimates begin after your order has been processed and transferred to the carrier. Delivery dates provided by a shipping carrier are estimate